About Us

Our History

The former Citizens Bank was founded in 1912 by a group of businessmen in New Tazewell, Tennessee, to create an alternative source of banking services in the area. The capital stock was $12,000. The bank continued its growth in the area and made its mark as a good business neighbor.

During the dark days of the Depression, Citizens Bank gave its customers a sense of support and security. The bank did not foreclose on businesses or farms during this period, allowing customers with delinquent loans to catch up as times improved for the country. As the Depression passed and the economy stabilized, the bank continued to prosper. In 1953, Citizens Bank opened its first branch in Harrogate, Tennessee, and has opened three more branches since that date in Tazewell (1977), Bean Station (1996) and Morristown (2003). The Morristown branch opened with an emphasis on growing the commercial business of the bank. With the completion of this branch, the original staff of two employees that the bank started with in 1912 had grown to more than 60 employees.

When our country again fell on hard times in recent years, Citizens Bank continued to stand behind its customers, offering a safe, secure and stable banking environment. Citizens Bank is FDIC-insured and an Equal Housing Lender.

In 2014, the Bank changed its slogan to “No More Banking as Usual.” This change is to communicate its mission to be different from everyone else - different than ever before. Citizens Bank’s goal every day is to deliver customer service that’s not just better than any other bank, but that’s even better than the service they delivered yesterday.

To better serve its community, the Bank is constantly driven by a desire to offer the latest in technology and consumer- and commercial-oriented products, including online banking, a wide range of commercial credit and business management offerings, and personal investment services.

In August of 2017, it was announced that Commercial Bank had plans to purchase Citizens Bank with its three branches in New Tazewell, Harrogate, and Morristown. This acquisition would make Commercial Bank the twelfth largest community bank in the state of Tennessee with assets approaching $1.2 billion.

The former Citizens Bank officially became part of the Commercial Bank family on January 1, 2018, and the three former Citizens Bank branches opened as Commercial Bank branches on January 2, 2018. 

Commercial Bank's legacy began with the dreams and ambitions of its founder, the late E. Oscar Robertson. In 1976, he opened for business in Harrogate, Tennessee where the bank headquarters remains today. Robertson was a prominent and respected banker in Tennessee and Kentucky who made significant contributions to the banking industry and was devoted to the employees, customers and the communities he served. He began with a small bank in Appalachia and steered its steady, regional growth until his passing in 2004.


From the first branch that opened in Speedwell, Tennessee in 1979 to the opening of four new branches in January 2018, Commercial Bank has grown to include 27 offices in East Tennessee and Southeast Kentucky as well as a Loan Production Office in Nashville, Tennessee. Our experiences have shaped our character. Through drastic changes in technology and the economy, we have remained strong and continue to serve long-term relationships with our customers, clients, and communities.