Lost/Stolen Cards

To report a lost or stolen Visa ATM/Debit Card:

8am – 5pm, Monday – Thursday
8am – 5pm, Friday

Citizens Bank SMART Services Department:
(423) 526-5000
(800) 977-2265 (BANK)

After business hours:
(877) 275-6839

To report a lost or stolen Credit Card:

8am – 5pm, Monday – Thursday
8am – 5pm, Friday

Citizens Bank SMART Services Department:
(423) 526-5000
(800) 977-2265 (BANK)

After business hours:
(800) 423-7503