Citizens Bank

Information Privacy Principles

I have read the disclosures and am ready to apply.


WHAT DOES Citizens Bank


Financial companies choose how they share your personal information. Federal law gives consumer the right to limit some but not all sharing. Federal law also requires us to tell how we collect, share and protect your personal information. Please read this notice carefully to understand what we do.


The types of personal information we collect and share depend on the product or service you have with us. The information can include:

  • Social Security number and income
  • Account balances and payment history
  • Credit history and credit scores
When you are no longer our customer, we continue to share your information as described in this notice.


All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons Citizens Bank chooses to share; and whether you can limit this sharing.
Reasons we can share your personal information Does Citizens Bank share? Can you limit this sharing?
For our everyday business purposes—
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
Yes No
For our marketing purposes—
to offer our products and services to you
No No
For joint marketing with other financial companies No No
For our affiliates' everyday business purposes—
information about your transactions and experiences
No No
For our affiliates' everyday business purposes—
information about your creditworthiness
No No
For our affiliates to market to you No No
For nonaffiliates to market to you No No


Call 423-526-5000 or go to

Who we are

Who is providing this notice? Citizens Bank, New Tazewell, Tennessee

What we do

How does Citizens Bank protect my personal information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

How does Citizens Bank collect my personal information?

We collect your personal information, for example, when you

  • Open an account or deposit money
  • Pay your bills or apply for a loan
  • Use your credit or debit card
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can't I limit all sharing?

Federal law gives you the right to limit only

  • Sharing for affiliates' everyday business purposes information about your creditworthiness
  • Affiliates from using your information to market to you
  • Sharing for nonaffiliates to market to you
State laws and individual companies may give you additional rights to limit sharing.



Companies related by common ownership or control. They can be financial and nonfinancial companies

  • None

Companies not related by common ownership or control. They can be financial and nonfinancial companies.

  • None
Joint marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services for you.

  • None
Other Important Information: 

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